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Cookie Notice

This page explains how we will use and protect any information about you that you give us when you visit this website.

This privacy statement only covers Norfolk & Waveney Community Health websites. It does not cover all sites that can be linked to from this site, so you should always be aware when you are moving to another site and read the privacy statement on that site. Some Norfolk & Waveney Community Health websites may collect data in different ways. If they do, they will explain how and why.

ECCH Supplementary Privacy Note on Covid-19 for Patients and Service Users

Information about you might be collected in two ways:

  1. If you send us information directly
  2. Cookies – these enable us to improve your experience of using our website and also enable us to monitor information about how our website is being used

The Data Protection Act

East Coast Community Healthcare CIC are the Data Controllers for this website under the Data Protection Act 1998. We will process your data in accordance with the Data Protection Act. We use leading technologies and encryption software to safeguard your data and keep strict security standards to prevent any unauthorised access to it. We do not pass on your details to any third party or other government department.

Data is kept under secure conditions

We take appropriate steps to maintain the security of your data on our website. You should understand that the open nature of the internet is such that, in the ordinary way, data may flow over networks without security measures and may be accessed and used by people other than those for whom the data is intended. Our intention is that this should not happen when people access and we take measures to ensure that it does not.

East Coast Community Healthcare CIC does not take responsibility for the content of websites other than this website, including any other websites available via a link from this website.

What happens when you send us information?

If you submit personal information about yourself ( and email address) in order to receive or use services on our website, you enable Norfolk & Waveney Community Healthto provide you with the services you select. Any information you provide to Norfolk & Waveney Community Healthwill only be used by us, and will not be disclosed unless we are obliged or permitted to by law to do so.

If we wish to write about you or place a photograph of you on our website, we will ask for your written permission first. You can revoke permission if you so choose.


We use cookies on this site to track user activity and to enable various types of functionality.

This website will work without cookies, but you may lose some features and functionality if you choose to disable cookies. For example, you won't be able to publish a page to Facebook, or 'like' a page via Facebook.

What is a cookie?

A cookie is a small text file that is stored on your computer or mobile device by a website's server, and only that server will be able to retrieve or read the contents of that cookie.

Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers.

It allows a website to remember things like your preferences or what's in your shopping basket.

Please note that all of these cookies on our websites exist to enable functionality on the website and not for advertising purposes.

We do use Google Analytics (they use cookies) this allows us to see which pages of our website are being looked at and which are not. This allows us to remove unused areas and pages for example.

Some people find the idea of a website storing this type of information on their computer or mobile device intrusive.

If you don't want to receive cookies, you can modify your browser so that it notifies you when cookies are sent to it or you can refuse cookies altogether. You can also delete cookies that have already been set.

If you wish to restrict or block web browser cookies which are set on your device, then you can do this through your browser settings; the 'help' function within your browser should tell you how.

Alternatively, you may wish to visit, which contains comprehensive information on how to do this on a wide variety of desktop browsers.

There are two types of cookies you may encounter when using this website:

First-party cookies:

These are our cookies, controlled by us, written to your computer by us.

  • We do not use first-party cookies in public areas of our websites


Third-party cookies:

These are cookies found in other companies' internet tools which we are using to enhance our site, for example Facebook, Twitter and YouTube have their own cookies, which are controlled by them.

  • We sometimes use third-party cookies in our websites




Cookies with names prefixed by __utm

Stores information used by Google Analytics to track user activity on the site

pid, k, guest_id, _twitter_sess, original_referer,external_referer, js,

Twitter cookies which allow content from Twitter to be shown on website pages and pages to be shared on Twitter

datr, lu, s, locale, c_user, xs

Facebook cookies which allow sharing of a page on Facebook


Stores information used by YouTube to track video use


If you have any questions or concerns about the cookies used on this site, feel free to drop us a line and we will do our best to help.


More information

  • Information Commissioner's Office
  • About Cookies



  • If you do not want these cookies to be tracked, you can disable them in your browser
  • You may wish to visit

Cookie Notice

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